Privacy Policy
Last updated: August 2025
Table of Contents
1. Introduction
ChainPay ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our decentralized payment platform and related services.
By using ChainPay services, you agree to the collection and use of information in accordance with this Privacy Policy. For more information about our security practices and regulatory compliance, please visit the respective pages.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you use our services:
- Name, email address, and contact information
- Government-issued identification for verification purposes
- Banking and payment information
- Cryptocurrency wallet addresses
- Device information and IP addresses
- Location data (with your consent)
2.2 Transaction Information
We collect information about your transactions, including:
- Transaction amounts and frequencies
- Wallet addresses involved in transactions
- Transaction timestamps
- Transaction fees and confirmations
2.3 Technical Information
We automatically collect technical information such as:
- Device type, operating system, and browser information
- App usage patterns and preferences
- Log files and crash reports
- Performance and diagnostic data
3. How We Use Information
We use your information for the following purposes:
3.1 Service Provision
- Processing and facilitating transactions
- Maintaining and operating our platform
- Providing customer support
- Verifying user identity and preventing fraud
Our services include mobile payment solutions, digital wallets, and access to our global marketplace.
3.2 Legal and Compliance
- Complying with applicable laws and regulations
- Preventing money laundering and terrorist financing
- Responding to legal requests and law enforcement
- Enforcing our Terms of Service
3.3 Improvement and Marketing
- Improving our services and user experience
- Developing new features and products
- Sending important updates and notifications
- Marketing communications (with your consent)
5. Data Security
We implement comprehensive security measures to protect your information:
- Industry-standard encryption for data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Limited access to personal information on a need-to-know basis
- Secure data centers with physical and logical access controls
- Regular employee training on data protection practices
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and ensure platform security
We regularly review and delete information that is no longer necessary, unless required by law to retain it for longer periods.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your information to another service
- Restriction: Request limitation of how we process your information
- Objection: Object to our processing of your information
- Withdrawal: Withdraw consent for processing (where applicable)
To exercise these rights, please contact us using the information provided below.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice in our app
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: https://chainpay.asia
Response Time: We aim to respond to all privacy inquiries within 30 days
Our Privacy Commitment
At ChainPay, we believe privacy is a fundamental right. We are committed to transparency in our data practices and will continue to enhance our privacy protections as we grow and evolve our services. Join our privacy and security team to help us build better protection for our users.